FREQUENTLY ASKED QUESTIONS
Absolutely! At Gembui -it's all about perfection, we guarantee that you will receive the exact product as depicted in the pictures. We take pride in accurately representing our jewelry, decorations and gemstones through high-quality photographs that showcase each piece in its truest form. Rest assured, what you see is precisely what you'll get—a beautiful and genuine representation of our craftsmanship and commitment to excellence.
If you have any specific questions or need further assurance about a particular item, please don't hesitate to contact our customer service team. We're here to ensure your complete satisfaction with every purchase.
You can view your sales receipt by following these steps:
Order Confirmation Email: After completing your purchase, you will receive an order confirmation email that includes a copy of your sales receipt. Please check your inbox and spam folder for this email.
Account Dashboard: If you have created an account with us, you can log in to your account on our website. Once logged in, navigate to the "Orders" or "Purchase History" section to view and download your sales receipts.
Customer Support: If you are unable to find your receipt through the methods above, please contact our customer support team. Provide them with your order number and any relevant details, and they will be happy to assist you in obtaining a copy of your sales receipt.
For any further assistance, please don't hesitate to reach out to our customer service team. We're here to help!
You can return an item by following these steps:
Return Instructions in Package: Check the return instructions included in your package. There should be a detailed guide on how to return your item, including the address and any necessary forms.
Account Dashboard: If you have an account with us, log in to your account on our website. Navigate to the "Orders" or "Purchase History" section, select the order you wish to return, and follow the return process outlined there. This section will also provide the return address and any shipping labels needed.
Return Policy Page: Visit our Return Policy page on our website for detailed information about our return process. This page includes the return address, time frame for returns, and any conditions or requirements for returning items.
Customer Support: If you are unable to find the return information through the methods above, please contact our customer support team. Provide them with your order number and details of the item you wish to return, and they will guide you through the return process.
For any further assistance, please don't hesitate to reach out to our customer service team. We're here to help ensure a smooth and hassle-free return experience.
Yes, we will restock items indicated as "out of stock." We strive to ensure that our most popular items are always available for our customers. If a particular item you're interested in is currently out of stock, please check back periodically or contact our customer support team for updates on restock availability. Additionally, you can sign up for restock notifications on our website to receive an alert as soon as the item becomes available again. Thank you for your patience and understanding!
You can ship your order to a variety of locations based on our shipping policies. Here are the details:
Domestic Shipping: We offer shipping to addresses within the Netherlands. This includes residential, business, and P.O. Box addresses.
International Shipping: We also provide international shipping to many countries worldwide. Please check our shipping policy page for a list of countries we currently ship to.
Shipping Address: During the checkout process, you will be prompted to enter your preferred shipping address. Please ensure all details are accurate to avoid any delivery issues.
Special Instructions: If you have any special instructions for delivery, such as preferred delivery times or secure locations for leaving packages, please include these in the designated section during checkout.
For more specific information about shipping options, delivery times, and any potential restrictions, please refer to our Shipping Policy page or contact our customer support team. We are here to help ensure your order reaches you smoothly and efficiently.
Thank you for choosing Gembui -it's all about perfection!